Try a TEMPUR bed for 180 nights

SLEEPING PEACE-OF-MIND WITH THE 180 DAY SATISFACTION GUARANTEE

HOW DOES IT WORK?

When you make a purchase of a TEMPUR/Magnflex mattress and/or adjustable bed base from Vencasa, you have the option to register for the 180 Day Satisfaction Guarantee below. This will give you the freedom to experience the sleep benefits of your TEMPUR product for no less than 60 nights, and no more than 180 days.

If, within this timeframe, you are not satisfied with your purchase, you can contact Vencasa at orders@vencasa.co.za or complete a exchange request form. If we cannot find a way to make you happy, we will exchange your mattress. The Vencasa Satisfaction Guarantee is subject to terms and conditions.

KEY TERMS AND CONDITIONS TO CONSIDER:

  • Is only available to residents who reside in South Africa.
  • Is only available on our TEMPUR & Magniflex  range of mattresses and  our adjustable sleep systems.
  • Is only available for our standard size mattresses excluding any special size orders. 
  • Only applies to our adjustables if they are ordered together with a TEMPUR/Magniflex mattress
  • Is not applicable in the event of death.
  • Is NOT available on any demo-items, November sale items but can be used on Promotions running in store throughout the year.
  • Is NOT available for Overlays, Bed Frames, Pillows and Accessories (including, but not limited to: lumbar supports, travel pillows, travel sets or linen) or any products which have been customised by us, in any way, or have been made to meet the Customer’s particular requirements.
  • In order for this contract to be applicable, you the customer, must purchase one of our approved mattress protectors at the time of purchase and commit to keeping the product, purchased, in a clean condition devoid of any damage or marks.
  • Please make sure you register your TEMPUR products at za.tempur.com
  • Will incur a R1700 delivery fee for collecting your old mattress and delivering your new mattress as reflected on the invoice.
  • The 180 Day Satisfaction Guarantee excludes collection/delivery fees.
  • Delivery and Installation of the goods must be done by our approved installer.
  • Customers are not allowed to pick up the goods from the warehouse due to the inspection that needs to take place. 

180 NIGHT BUY-BACK FORM

CONTACT INFORMATION

PRODUCT INFORMATION