Try a TEMPUR bed for 180 nights

SLEEPING PEACE-OF-MIND WITH THE 180 NIGHT BUY-BACK PLAN

We believe so strongly in the quality of sleep you will enjoy on our TEMPUR products, that we are willing to guarantee a 85% buy-back on your purchase of a TEMPUR mattress and/or adjustable base if you are not completely satisfied with your sleep experience.

HOW DOES IT WORK?

When you make a purchase of a TEMPUR mattress and/or adjustable bed base from Vencasa, you have the option to register for the 180 Night Buy-Back Guarantee below. This will give you the freedom to experience the sleep benefits of your TEMPUR product for no less than 60 nights, and no more than 180 days.

If, within this timeframe, you are not satisfied with your purchase, you can contact Vencasa at orders@vencasa.co.za or complete a return request form. If we cannot find a way to make you happy, we will reimburse you 85% of the purchase price of the product. The Vencasa Buy-Back Guarantee is subject to terms and conditions.

KEY TERMS AND CONDITIONS TO CONSIDER:

  • Is only available to residents who reside in South Africa.
  • Is only available on our TEMPUR range of mattresses and adjustables.
  • Is only available for our standard size mattresses excluding our sensation Deluxe 27cm mattress.
  • Only applies to our adjustable’s if they are ordered together with a TEMPUR mattress.
  • Is not applicable in the event of death.
  • Is NOT available on any demo-items, sale items but can be used on Promotions running in store.
  • Is NOT available for Overlays, Bed Frames, Pillows and Accessories (including, but not limited to: lumbar supports, travel pillows, travel sets or linen) or any products which have been customised by us, in any way, or have been made to meet the Customer’s particular requirements.
  • In order for this contract to be applicable, you the customer, must purchase a TEMPUR mattress Protector at the time of purchase and commit to keeping the product, purchased, in a clean condition devoid of any damage or marks.
  • You will need to register your product guarantee on za.tempur.com for the contract to be valid.
  • Will incur a 5% penalty fee on the purchase price, as reflected on the invoice, when doing an exchange on any and all of the above-mentioned products.
  • Will incur a 15% penalty fee on the product purchase price, as reflected on the invoice, when requesting a refund on any and all of the above mentioned products and in compliance with the terms and conditions.
  • The 180 Night Buy-Back plan excludes Collection / Delivery fees.
  • Delivery and Installation of the goods must be done by our approved installer.
  • The 180 Night Buy-Back plan period will commence from the date on which the products are delivered to the customer and will end at midnight on the 180th day after that date.
  • A minimum of 60 nights must be completed before the money back guarantee becomes applicable. This is the required period, as per international guidelines, in order to adapt to the products.

180 NIGHT BUY-BACK FORM

CONTACT INFORMATION

PRODUCT INFORMATION