Try a TEMPUR bed for 180 nights

SLEEPING PEACE-OF-MIND WITH THE 180 NIGHT BUY-BACK PLAN

We believe so strongly in the quality of sleep you will enjoy on our TEMPUR products, that we are willing to guarantee a 85% buy-back on your purchase of a TEMPUR mattress and/or adjustable base if you are not completely satisfied with your sleep experience.

HOW DOES IT WORK?

When you make a purchase of a TEMPUR mattress and/or adjustable bed base from Vencasa, you have the option to register for the 180 Night Buy-Back Guarantee below. This will give you the freedom to experience the sleep benefits of your TEMPUR product for no less than 60 nights, and no more than 180 days.

If, within this timeframe, you are not satisfied with your purchase, you can contact Vencasa at orders@vencasa.co.za or complete a return request form. If we cannot find a way to make you happy, we will reimburse you 85% of the purchase price of the product. The Vencasa Buy-Back Guarantee is subject to terms and conditions.

KEY TERMS AND CONDITIONS TO CONSIDER:

  • The 180 Night Buy-Back Guarantee starts from the date of delivery and will end at midnight on the 180th day after that date.
  • Vencasa will buy back the TEMPUR mattress and/or adjustable base for up to 85% of the original purchase price after discounts.
  • Within the 180 days, the purchaser must spend a minimum of 60 nights sleeping on the mattress (and appropriate base). If not satisfied, the purchaser must notify Vencasa in writing of their intention to take up the 85% buy-back after the minimum period of 60 days, and before the 180 days deadline.
  • The purchaser must invest in a TEMPURFit mattress protector at the time of purchase and commit to keeping the mattress clean, and the base in working condition.
  • The 180 Night Buy-Back Guarantee is applicable to normal retail and promotional items, but not to any demo items or sale items.
  • The 180 Night Buy-Back Guarantee is only available in South Africa.
  • The 180 Night Buy-Back Guarantee refund excludes collection fee.
  • The 180 Night Buy-Back Guarantee is on condition that the mattress/adjustable is not soiled, nor any permanent damage done to the mattress or adjustable system. Products must be inspected by Vencasa before approval of the buy-back.
  • Any added value promotional items received by the purchaser will be deducted from the buy-back value and retained by the purchaser, unless they are unopened in their original packaging, in which case they can be returned.
  • The 180 Night Buy-Back Guarantee replaces the 90 Night Buy-Back Guarantee.

180 NIGHT BUY-BACK FORM

CONTACT INFORMATION

PRODUCT INFORMATION