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DELIVERY POLICY & FEES

DELIVERY POLICY

  1. Our deliveries are done Monday to Friday from 9-5pm excluding public holidays.
  2. If you require a special delivery time, please give us a call on 0861 60 60 60. Alternatively, you can send us an email at [email protected] so that we can try and accommodate you the best we can.
  3. Your delivery will take place between 8-10 working days from payment and order confirmation.   
  4. Any item that is customised will be delivered 8 weeks from receipt of payment.
  5. If an item is out of stock due to unforeseen circumstances one of our agents will call you and discuss a suitable alternative solution.  
  6. Unfortunately, no collections can be done from our distribution centre or stores.
  7. Small ticket items like pillows, accessories and linen will be delivered via a courier service.
  8. Bigger ticket items will be delivered directly by our Vencasa delivery team - as long as you are within 50km of any of our distribution hubs.  If you fall outside of the above, a courier service will be used to deliver your goods.
  9. We will contact you beforehand to arrange a convenient time for the delivery of bigger ticket items that require installation in your home.
  10. Delivery fees are calculated per order according to the category of the product and the area that you reside in.
  11. Please note that strict Covid-19 protocols will be followed for all orders & deliveries.  Please refer to our COVID-19 FAQ (link to https://www.vencasa.co.za/covid)for details of our precautions.

 

DELIVERY FEES

  • Delivery fees for Category 1 products (smaller ticket items like pillows, accessories and linen): These items do not require the delivery team to enter the premises for installation purposes.
    • R95-00 delivery fee for orders under R1000.
    • FREE delivery for orders over R1000.

 

  • Delivery fees for Category 2 products (bigger ticket items like mattresses, bases, furniture):These items require the delivery team to enter the premises for installation purposes.
    1. The base delivery fee is R650-00.
    2. The base delivery fee applies to all deliveries within 50km of our hubs. Our primary hubs are Johannesburg, Pretoria, Cape Town & Umhlanga.
    3. For outlying areas, we reserve the right to charge a surcharge for the delivery.  You will be contacted with a quote for the extra delivery cost.
    4. These delivery fees include installation / setup fees.

 

  • The Category 2 delivery fee policy will be used for orders containing a mixture of category 1 and category 2 products.