DELIVERY POLICY & FEES
- Our deliveries are done Monday to Friday from 9-5pm excluding public holidays.
- If you require a special delivery time, please give us a call on 0861 60 60 60. Alternatively, you can send us an email at [email protected] so that we can try and accommodate you the best we can.
- Your delivery will take place between 8-10 working days from payment and order confirmation.
- Any item that is customised will be delivered 8 weeks from receipt of payment.
- If an item is out of stock due to unforeseen circumstances one of our agents will call you and discuss a suitable alternative solution.
- Unfortunately, no collections can be done from our distribution centre or stores.
- Small ticket items like pillows, accessories and linen will be delivered via a courier service.
- Bigger ticket items will be delivered directly by our Vencasa delivery team - as long as you are within 50km of any of our distribution hubs. If you fall outside of the above, a courier service will be used to deliver your goods.
- We will contact you beforehand to arrange a convenient time for the delivery of bigger ticket items that require installation in your home.
- Delivery fees are calculated per order according to the category of the product and the area that you reside in.
- Please note that strict Covid-19 protocols will be followed for all orders & deliveries. Please refer to our COVID-19 FAQ (link to https://www.vencasa.co.za/covid)for details of our precautions.
- Delivery fees for Category 1 products (smaller ticket items like pillows, accessories and linen): These items do not require the delivery team to enter the premises for installation purposes.
- R95-00 delivery fee for orders under R1000.
- FREE delivery for orders over R1000.
- Delivery fees for Category 2 products (bigger ticket items like mattresses, bases, furniture):These items require the delivery team to enter the premises for installation purposes.
- The base delivery fee is R650-00.
- The base delivery fee applies to all deliveries within 50km of our hubs. Our primary hubs are Johannesburg, Pretoria, Cape Town & Umhlanga.
- For outlying areas, we reserve the right to charge a surcharge for the delivery. You will be contacted with a quote for the extra delivery cost.
- These delivery fees include installation / setup fees.
- The Category 2 delivery fee policy will be used for orders containing a mixture of category 1 and category 2 products.