GENERAL GUARANTEE CONDITIONS:
- The guarantee is valid only if the product is used and handle correctly is per the instructions enclosed with your product. Please make sure you retain them.
- The guarantee relating to mattresses, pillows and small products does not cover normal changes in hardness/softness or properties which do not affect the pressure relieving properties.
- The guarantee covers physical defects and changes which cause a visible, permanent indentation, more than 2cm, in the material. (This does not apply loose filled pillows.)
- To make a claim under guarantee you must present the original invoice/sales receipt as evidence of purchase.
GUARANTEE DOES NOT APPLY:
- If the instructions for using, cleaning and maintaining the products have not been followed, or if the products has otherwise been damages as a result of poor maintenance or careless use.
- If the product has been bent, squeeze etc in cold temperatures or for a period of time causing the material to tear or be permanently deformed.
- If the product has been wet or soaked
- If the product is very soiled or unhygienic
- If a product has been altered or repaired without the permission of VENCASA
- If the products are repaired under the guarantee, the original guarantee period is not extended. Please note the guarantee is for repair or replacement only.
IT’S SO EASY. REGISTER NOW TO PROTECT YOUR PURCHASE!
- For all products, please fill in your details in the form below
After you are registered, we will keep a record of your purchase (so you don’t have to) in case you need to contact us with questions or warranty issues.
To activate your guarantee you need to register your product. You can do this by simply completing the form below.
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