Returns Policy Terms & Conditions


  • Due to hygiene factors – pillows, mattress protectors and bed linen are non-refundable and cannot be returned once the original seal has been opened.
  • Accessories and massage devices can be returned within 7 days if they are in their original packaging, not damaged and only with the purchase receipt.
  • TEMPUR mattresses and other adjustable bases may be returned for a full refund within 7 days of receipt, if:
    • Returned unopened in original packaging;
    • They were received as a gift, and are returned unopened in original packaging; or
    • If the mattress has been opened, the 180 Night Buy-Back Guarantee (as detailed above) applies.