TERMS & CONDITIONS RELATING TO THE PURCHASE OF VENCASA PRODUCTS ONLINE DELIVERY POLICY & FEES

  • Delivery is free, nationwide in South Africa.
  • Delivery will be made within 8 business days from receipt of payment.
  • Any item that is customised, will be delivered 8 weeks from receipt of payment.
  • No collections will be allowed from our Head Office or stores

RETURNS POLICY

  • Due to hygiene factors – pillows, mattress protectors and bed linen are non-refundable and cannot be returned once the original seal has been opened.
  • Accessories and massage devices can be returned within 7 days if they are in their original packaging, not damaged and only with the purchase receipt.
  • TEMPUR mattresses and other adjustable bases may be returned for a full refund within 7 days of receipt, if:
    • Returned unopened in original packaging;
    • They were received as a gift, and are returned unopened in original packaging; or
    • If the mattress has been opened, the 180 Night Buy-Back Guarantee (as detailed above) applies.

DEFECTIVE GOODS

Defective goods will be repaired or replaced, subject to individual product warranty and guarantee. If your product is defective or you are unsure if it is defective, email  orders@pharmaline.co.za to initiate an inspection, or complete a Return Request Form online. Please note that we may require photographs of the item to be sent to us via email, in order to do an assessment. A call-out fee may be charged for on-site inspections.

WARRANTY AND GUARANTEE

Each product has an individual warranty and guarantee – click here for the Vencasa Product Guarantees & Warranties. Please retain your receipt as proof of purchase.

GENERAL TERMS AND CONDITIONS

These terms and conditions apply to you (‘the buyer’) for the purchase of the goods listed on the invoice from Vencasa (‘the seller’).

  1. Nothing in this agreement will confer any third-party benefit or right to enforce any terms of this agreement, except when expressly agreed between parties. If the buyer intends to pass the goods onto someone else as a gift or otherwise, the buyer must note the name and address of the person on the invoice, to enable that person to have the benefits or right to enforce any terms on this contract.
  2. The buyer acknowledges he is aware that it is not guaranteed that the goods sold will cure or alleviate any illness or ailment or be appropriate treatment for it.
  3. The goods are only recommended for approved use as stated on the instruction manual.
  4. If the buyer intends to purchase goods for any use not approved by the manufacturer in the user manual, he/she must use his own skill and judgement, or that of an independent advisor in deciding whether those goods are suitable.
  5. The seller will endeavour to deliver within 8 days, but the delivery time is approximate and the seller is not liable for delays caused by circumstances beyond his reasonable control. Examples include, strikes; terrorist acts; war, supplier, transport, production problems; and natural disasters.
  6. The seller cannot be held responsible for any loss, damage or injuries arising from the purchase of this product.
  7. Should purchases be cancelled prior to delivery, any deposit paid to the seller is non-refundable (excluding customised items which are non-refundable). The place of delivery is on the delivery instructions on the invoice. The title to the goods and risk of loss passes on delivery.
  8. Should the seller choose not to enforce his rights in terms of this agreement, this shall in no way be deemed to be a waiver by the seller of his rights under the agreement.
  9. The contract between the buyer and the seller is governed by the laws of South Africa and any dispute between the parties will be resolved exclusively by the courts of South Africa.
  10. This contract comprises the whole agreement between the parties. No variation, cancellation, addition, deletion, or waiver of, or to this agreement shall be valid unless put in writing and signed by both parties.
  11. Repairs or exchanges of the product, or this period do not alter or extend the guarantee.
  12. TEMPUR guarantee is subject to registering your product/s on the za.tempur.com website.